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SessionSix004

Communicate Effectively with Upper Management
SteveSmith

Complaints about poor communication between employees and upper management is a typical problem for an organization. Employees complain that upper management's communication is pure spin, which leaves them dizzy and unsure about the organization's direction. Upper management complain that employees whine to them about difficult problems but offer neither a clear definition of the problem; actionable recommendations for fixing the problem; nor an explanation about why fixing the problem is more important than fixing other problems.

People in organizations with these complaints are stuck in a communication quagmire. How does does an employee release herself or himself? By learning how to transform their communication into a language that upper management hears and acts upon.

We will use both the Satir Interaction Model and Satir Congruence Model to 1) analyze the interaction, 2) reveal patterns, and 3) transform the communication to make it more effective.

Join Steve to close the gap between the employee communication as desired by upper management and as perceived.

Objectives:

• Experience communication between employee and upper management in the role of an observer, employee, or upper manager
• Hear the experience of other participants about communication that worked and communication that didn't
• Discover effective patterns for communication between employee and upper management
  
• Rehearse sharing your own message with upper management and receiving feedback about the exchange
• An opportunity for another rehearsal after hearing feedback

Prerequisites: None

Constraints: None

ProgramScheduleAndSessions2006